At MoonStone Jewels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our brand online.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order details
  • Payment status
  • Product preferences
  • Customer support messages
  • Device information, IP address, browser type, and website usage data
  • Cookies and tracking data for website performance and marketing purposes

We do not store your complete payment card, UPI, net banking, or wallet details on our website. Payments are processed through secure third-party payment gateways.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders
  • To send order confirmation, shipping updates, and delivery notifications
  • To respond to your queries, complaints, and support requests
  • To process exchange or replacement requests
  • To improve our website, products, and customer experience
  • To send promotional offers, new arrival updates, and marketing communication, only where permitted
  • To prevent fraud, misuse, or unauthorised transactions
  • To comply with legal and regulatory requirements

3. Sharing of Information

We may share your information only with trusted third parties required to complete our services, such as:

  • Courier and logistics partners
  • Payment gateway providers
  • Website hosting and Shopify-related service providers
  • Customer support and communication tools
  • Marketing and analytics platforms
  • Legal, regulatory, or government authorities, if required by law

We do not sell your personal information to any third party.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, understand website performance, and show relevant advertisements.

You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Marketing Communication

If you subscribe to our updates or share your contact details, we may send you offers, product updates, and promotional messages through email, SMS, WhatsApp, or other digital channels.

You may opt out of promotional communication at any time by contacting us or using the unsubscribe option, where available.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as required to fulfill the purposes mentioned in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax records, and dispute resolution.

8. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Withdraw consent for marketing communication
  • Request deletion of your personal data, where legally permitted
  • Raise a grievance regarding the use of your personal information

To exercise these rights, you may contact us using the details mentioned below.

9. Children’s Privacy

Our website is intended for general users. If a minor uses our website, it should be done under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, payment gateways, or courier tracking pages. We are not responsible for the privacy practices, content, or policies of such third-party websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

For any privacy-related query, request, or complaint, you may contact us at:

MoonStone Jewels
Email: shop@moonstonejewels.com
WhatsApp / Customer Care: +91 78638 34264
Registered Address: Ahmedabad
Grievance Officer: Vinodbhai Hadiya
Grievance Email: shop@moonstonejewels.com