Welcome to MoonStone Jewels. These Terms of Service govern your access to and use of our website, products, services, and online store.

By visiting our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website.

1. Brand Information

This website is operated by MoonStone Jewels.

Throughout the website, the terms “we”, “us”, and “our” refer to MoonStone Jewels.

Business Legal Name: MoonStone Jewels
Business Type: Partnership Firm
Registered Address: Ahmedabad
Email: shop@moonstonejewels.com
Customer Care: +91 78638 34264

2. Use of Website

By using this website, you agree that:

  • You will provide accurate and complete information while placing an order
  • You will not use the website for any illegal or unauthorised purpose
  • You will not copy, misuse, damage, or interfere with the website
  • You will not attempt fraud, fake orders, payment misuse, or unauthorised access
  • You will not misuse product images, content, logo, or brand assets

We reserve the right to refuse service, cancel orders, or restrict access if we find misuse of our website or services.

3. Product Information

We make every effort to display product images, descriptions, prices, colours, and details as accurately as possible.

However, slight variations may occur due to:

  • Photography lighting
  • Screen brightness
  • Device display settings
  • Handmade or design variation
  • Product finishing and material difference

Such minor variations will not be considered a defect.

4. Pricing and Availability

All prices listed on the website are in Indian Rupees, unless stated otherwise.

Product prices, offers, discounts, and availability may change without prior notice.

We reserve the right to modify or discontinue any product at any time.

In case of pricing errors, stock issues, or technical errors, we reserve the right to cancel or modify an order after informing the customer.

5. Orders and Acceptance

Placing an order on our website does not automatically mean the order has been accepted.

An order is considered confirmed only after successful payment or confirmation from our team, depending on the selected payment method.

We may cancel an order in the following cases:

  • Product is out of stock
  • Payment is incomplete or failed
  • Incorrect pricing or product information
  • Suspicious or fraudulent order activity
  • Incorrect address or contact details
  • Delivery location is not serviceable

6. Payments

We may accept payment through online payment gateways, UPI, cards, net banking, wallets, or other available payment methods.

All online payments are processed through secure third-party payment gateways.

MoonStone Jewels does not store complete card, UPI, or bank details.

If Cash on Delivery is available, COD terms may vary depending on location, order value, and courier partner availability.

7. Shipping and Delivery

We ship orders across India through trusted courier partners.

Orders are usually processed within 1–2 business days after confirmation.

Once dispatched, most orders are delivered within 3–7 business days, depending on the delivery location and courier partner availability.

Delivery may be delayed due to:

  • Festivals or public holidays
  • Courier delays
  • Weather conditions
  • Incorrect address or contact details
  • Remote location serviceability
  • Unexpected operational issues

Tracking details will be shared after dispatch, wherever applicable.

8. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

Free shipping may be available on eligible orders, promotional offers, or selected locations.

MoonStone Jewels reserves the right to modify shipping charges or free shipping offers at any time.

9. Exchange, Replacement, and Cancellation

Exchange, replacement, and cancellation requests are governed by our Exchange Policy.

As jewellery is a delicate and personal-use product, we do not accept general returns for used, worn, or customer-damaged products.

Exchange or replacement is available only for damaged, defective, wrong, or incorrect products, subject to our Exchange Policy.

10. Offers and Discount Codes

Promotional offers, coupon codes, and discounts are valid only for the specified period.

Discount codes cannot be combined unless mentioned.

MoonStone Jewels reserves the right to cancel, modify, or withdraw any offer without prior notice.

11. Intellectual Property

All content on this website, including logo, product images, banners, designs, text, graphics, layout, and brand elements, belongs to MoonStone Jewels or its respective owners.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

12. User Content

If you share reviews, photos, feedback, or testimonials with us, you allow MoonStone Jewels to use such content for marketing, website, social media, and promotional purposes, unless you specifically request otherwise.

We reserve the right to remove inappropriate, misleading, abusive, or false user content.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, Shopify apps, analytics tools, or social media platforms.

We are not responsible for delays, errors, or issues caused by third-party service providers, but we will make reasonable efforts to assist customers wherever possible.

14. Limitation of Liability

MoonStone Jewels will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Our maximum liability, if any, shall be limited to the value of the product purchased by the customer.

15. Force Majeure

We shall not be responsible for delay or failure in performance due to events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government restrictions, technical failures, pandemics, or other unforeseen events.

16. Grievance Redressal

For any complaint, concern, or grievance, customers may contact us using the details below.

We will make reasonable efforts to acknowledge and resolve customer concerns within a suitable timeframe.

Grievance Officer: Vinodbhai Hadiya
Email: shop@moonstonejewels.com
Customer Care / WhatsApp: +91 78638 34264
Address: Ahmedabad

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat, India, unless otherwise required by applicable law.

18. Changes to Terms

MoonStone Jewels reserves the right to update, modify, or replace these Terms of Service at any time.

The updated version will be posted on this page, and continued use of the website means you accept the revised terms.

19. Contact Us

For any questions related to these Terms of Service, please contact:

MoonStone Jewels
Email: shop@moonstonejewels.com
WhatsApp / Customer Care: +91 78638 34264
Registered Address: Ahmedabad